Customer support SDK Consists of mobile app, voice control and web-based forms. Database of in-house QA and crowd testing is applied for user cases.
  • Mobile app guide and voice assistant (Amazon Alexa, Google Home) for WiFi configuration
  • Mobile app guide and voice assistant for adaptive and interactive troubleshooting
  • In-app user feedback with auto completing of all system details
  • “Find me” feature for unregistered users
  • Web-based customer support system with user history and activity logs
  • Online screenshot monitoring and user screen guiding
  • AI-based analytics of users logs for proactive troubleshooting
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