Customer support SDK Consists of mobile app, voice control and web-based forms. Database of in-house QA and crowd testing is applied for user cases.
- Mobile app guide and voice assistant (Amazon Alexa, Google Home) for WiFi configuration
- Mobile app guide and voice assistant for adaptive and interactive troubleshooting
- In-app user feedback with auto completing of all system details
- “Find me” feature for unregistered users
- Web-based customer support system with user history and activity logs
- Online screenshot monitoring and user screen guiding
- AI-based analytics of users logs for proactive troubleshooting